“I’m too busy!!” – The Biggest Obstacle to Success

busy business owner

I’m so busy.”  I hear this all the time.  Another version is, ‘I’m too busy“. Both versions are frequently expressed as an excuse for not achieving a desired goal or for not dealing with an issue that requires attention.  As a business coach, I have two different thought processes around this. This week’s article will examine the first one; as it applies to a business owner.

In business, you are not paid to be busy. You are paid for results. It doesn’t matter whether you’re the owner, an executive, a manager, or a front-line employee. Your overall success depends on results.

Being, “Too busy” is often reflective of poor planning or failure to delegate. I meet many busy business owners who feel they need to do everything themselves. The reality is that when a business is small, an owner is often the go-to person for everything. That said, as your business matures and continues to grow, an owner can’t be involved in everything to the same level of detail. You have to lead and manage at a higher level. If you don’t, you will become the bottleneck to progress and continued success. Ironically, these owners/managers often have employees who are looking for something to do.  Use your team.

Being too busy” is also is often a sign of avoidance – putting off a necessary but perhaps undesirable action. The thing is, whatever you are trying to avoid isn’t going to go away or get any better in time.  In fact, it will usually get worse and it will consume mental energy. All this to say, if something important needs be done it’s essential that you take action. It’s your job. Either deal with it right away or schedule a time when you will do it.

If you’re, ‘Too busy” then you probably haven’t taken the time to determine what your key goals really are and how you’re going to achieve them. “Success” means different things to different people but if you want to be successful on any level then it’s essential that you take the time to establish your goals and priorities.

Next Week: Priorities in Your Personal Life

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Graham Acreman
President, Stellacon Solutions
graham.acreman@stellaconsolutions.com

Gratitude – Go Ahead, Make Their Day

Many people are so busy every day that they end up overlooking two key aspects of continued success:

  • They work too much IN their business and don’t spend enough time working ON their business.
  • They don’t take the time to show enough gratitude.

Today we will focus on the latter.

When the topic comes up in conversation, many people I talk to tell me they don’t show enough gratitude. They frequently say, “I really should thank people more often.” I always agree.

No one has achieved any level of success without the help and support of others. Everyone owes thanks to someone. Maybe it’s one of your key supporting employees – someone who’s not normally in the spotlight but is loyal, dedicated, and does a great job. Maybe it’s your spouse or significant other. Perhaps it’s the person who serves you a coffee each day and always seems to be happy and helpful. It could be a former teacher who inspired you or someone who helped you when you were down.

Every Friday for the past two years I’ve had a recurring entry in my calendar labelled, “Gratitude”. The entry is to remind me to send someone a note to thank them for something they’ve done. The recurring calendar entry helps me keep “Expressing gratitude” top of mind so that I don’t forget when life gets busy.

It’s important that we take the time to thank those who have helped us or who demonstrate a great attitude. There are so many unsung heroes out there. I encourage you to make it a regular habit. Leave yourself a reminder if need be. I guarantee you will make their day.

 

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Business Growth Experts  

Graham Acreman, President | Stellacon Business Solutions

(613) 263-1010

Email: info@stellaconsolutions.com

Web: stellaconsolutions.com

How Do I Know If I’ve Got the Right People on My Team?

Successful businesses are always evolving. Sometimes the evolutions are in their core offering. Sometimes it’s in the technology they use, or in the way they sell or even deliver their service. Just like companies, roles within companies evolve too. It’s essential for a business leader to be regularly assessing the skill sets and core competencies required in each role for employees to be successful. This is essential if you want to build a strong team.
One firm I worked with saw a dramatic shift in the skill sets required of their customer service team. The shift occurred when they implemented a new computer system. Whereas the primary requirement for the customer service role used to be someone who had great customer service skills, the primary requirement evolved to them needing to have great technical skills first and customer service skills second. They still needed to be good at customer service but first and foremost they needed to have a technical mindset. Some employees were able to make a seamless transition while others required extensive training. Though most were able to learn the new skills ultimately, some just did not have the technical aptitude. Keep in mind, these were employees who were great in the “Old” role but could not adapt to the “New” role. It didn’t make them a bad employee but it did make them unsuitable for the existing role.
The guidance I would give clients that I work with is that they need to assess the skill sets and competencies that are required in each role for the employees to be successful. They should review these annually and then evaluate their employees against this criteria. Where there are short-falls there should be a formal training plan established in order to help bridge the gaps. If an employee is successfully able to bridge the gap then you have a wonderful success. If not, then you need to consider whether they might be better suited in another role within your company or explore separation.
The reality is, if an employee is not well matched for their job, you’re likely not happy with their performance and they’re not likely happy either because they know they are struggling. As a business leader it’s your responsibility to help each member of your team to be successful and to make changes when necessary.

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Graham Acreman, President | Stellacon Business Solutions

(613) 263-1010

Email: info@stellaconsolutions.com

Web: stellaconsolutions.com