Why Would I Hire a Consultant

Businesses hire consultants for 4 main reasons:

1) They require subject matter expertise that they don’t have in-house.

2) They require additional bandwidth to facilitate an initiative.

Business executives talking


3) The business owners and/or management are seeking independent, strategic validation of a course of action they plan to take. In this case it’s about getting a second informed opinion.

4) The owners and/or management are seeking a 3rd party scapegoat for an unpopular course of action they are planning to take (“The consultants recommended this course of action”) or don’t want to take (“The consultants advised against it.”).

Ultimately, consultants are hired on the basis that they are going to provide tangible value from either a financial, operational or political nature.

Need help with your business? Want to increase performance & your bottom line?  Contact us today:
Email: info@stellaconsolutions.com
Web: www.stellaconsolutions.com
Tel: (613) 263-1010

Business Detective – Case of the Declining Profits

Peter, the owner and President of a local moving company, had an issue. New sales were steady and customer retention was good but the company’s bottom line was slowly declining. Month after month. Everyone in the company appeared to be working hard. The team was focused on looking after their customers. So why were profits in decline?

 Discussions with Peter revealed that he had been running his business for twenty years. He had many interests outside the company and had been attempting to step away from day-to-day involvement with the business. Ultimately, we wanted his management team to run the  business.   To this end, six months ago he had promoted Fred into the role of Operations Manager. Fred was Peter’s best driver and a model employee. Peter figured  that if everyone could be like Fred then the company would do well.

In meeting Fred, it was apparent that he cared about the company. His stated focus was on looking after his customers and making sure everyone was happy. While these were noble goals, they were only part of his overall responsibility. The reality was that operations were loose. Specifically, labour force costs were not being well managed. The real issue? Fred was unaware of the impact that he could have on the company’s financial performance.

This wasn’t Fred’s fault though – he was focusing on what he knew and what was important to him. He had never been trained on why it was necessary to keep tight controls on his labour costs and more importantly, how to do so.

This scenario is not unique and happens every day. Regretfully, it can kill a company quickly if it’s not identified and fixed. Fortunately, the missing skills in this case are all teachable skills. Proper coaching together with regular, structured follow up was ultimately the successful solution for Fred and Peter.

Need help with your business? Want to increase performance & your bottom line?  Contact us today:
Email: info@stellaconsolutions.com
Web: www.stellaconsolutions.com
Tel: (613) 263-1010

The 4 Core Pillars of Increasing Revenue

When it comes down to it, there are only four core ways to increase your company’s revenue:

  1. Get new customers;
  2. Get your customers to buy more frequently;
  3. Get your customers to increase the average spend per order;
  4. Increase your prices.

Most companies are focused on the first pillar – getting new customers. While no doubt important, this represents just one piece of the big picture. The other three pillars focus on existing customers. The larger your customer base, the more you need to think about it. Every company needs to set it’s own strategy based on it’s goals and corporate philosophy. The key is to make a conscientious decision about each pillar and not ignore them.


Look at it this way; if you have 1,000 customers spending $100 per month your annual revenue is $1,200,000. If you increase your customer base (new sales) 10% you will add 100 customers and your total revenue will be $1,320,000. Your overall growth would be 10%.

If you were also able to develop and implement a plan to get 5% of your customers to buy more frequently than once per month, increase the average $100 transaction 5% and increase your prices 2% then your resulting compounded growth would be 23%.

Think about the pillars in terms of your local McDonalds. The average customer may visit once per month and spend $20. If McDonalds increases their prices 2%, gets 5% of their customers to come each week rather than every month (loyalty card) and increases the average transaction to $21.00 (would you like fries with that?) then that combined growth will far exceed the growth from new customers.

Of course, each percentage needs to be massaged for your particular industry but again, the key is give it conscientious thought and then develop and implement a plan. If you want help, call us.

Stellacon Solutions helps business owners and executives achieve their revenue and profit goals. Let us help you.

Visit us: www.stellaconsolutions.com

Contact us: info@stellaconsolutions.com or (613) 263-1010.