Gratitude – Go Ahead, Make Their Day

Many people are so busy every day that they end up overlooking two key aspects of continued success:

  • They work too much IN their business and don’t spend enough time working ON their business.
  • They don’t take the time to show enough gratitude.

Today we will focus on the latter.

When the topic comes up in conversation, many people I talk to tell me they don’t show enough gratitude. They frequently say, “I really should thank people more often.” I always agree.

No one has achieved any level of success without the help and support of others. Everyone owes thanks to someone. Maybe it’s one of your key supporting employees – someone who’s not normally in the spotlight but is loyal, dedicated, and does a great job. Maybe it’s your spouse or significant other. Perhaps it’s the person who serves you a coffee each day and always seems to be happy and helpful. It could be a former teacher who inspired you or someone who helped you when you were down.

Every Friday for the past two years I’ve had a recurring entry in my calendar labelled, “Gratitude”. The entry is to remind me to send someone a note to thank them for something they’ve done. The recurring calendar entry helps me keep “Expressing gratitude” top of mind so that I don’t forget when life gets busy.

It’s important that we take the time to thank those who have helped us or who demonstrate a great attitude. There are so many unsung heroes out there. I encourage you to make it a regular habit. Leave yourself a reminder if need be. I guarantee you will make their day.

 

Like this?   You may also like: How Do I Know If I’ve Got the Right People on My Team? 

Business Growth Experts  

Graham Acreman, President | Stellacon Business Solutions

(613) 263-1010

Email: info@stellaconsolutions.com

Web: stellaconsolutions.com

My Business is at a Crossroads and I Don’t Know What To Do

This is a common statement spoken by many struggling business owners.

Business owners work hard every day. They put their hearts and souls and countless hours into their business and always seem to be busy – sometimes too busy.

Often it feels like there’s just not enough time to get everything done.  Though they’re busy, business owners may feel they aren’t accomplishing anything or moving their business forward. They may feel they are continuously struggling and frequently asking themselves, “What am I doing wrong?”. If they’ve felt like this for a while then burnout may be looming and personal relationships may be suffering. This creates a lot of pressure.  They know they have to do something but they don’t know what – and they feel stuck.

Business headache

The reality is, as business owners, being busy is good but it doesn’t in itself pay the bills or grow your company.  Think about it – is your primary goal to be busy? Is it to grow your business?  Or is it something else?

You need to figure this out.  If your goal is to grow your business then you will develop a course of action to achieve this. If you’re happy with the size of your business but want to be more organized then that will warrant a different course of action.  Your goal determines your course of action.  And remember, it’s impossible to achieve a goal if you haven’t taken the time to set one.

Ultimately, you need to determine your primary goal. The next step is to develop a plan which will provide the framework for how you’re going to achieve it.  Finally, you’ll need a system to monitor your progress.

And the real benefit?  Once you’ve taken the time to set your goal and develop a plan you’ll feel much better.

Need assistance? We’re here for you.  We help business owners solve problems.
For more information contact us:
Stellacon Solutions (613) 263-1010
Email: info@stellaconsolutions.com
Web: www.STELLACONsolutions.com

Business Detective – Case of the Declining Profits

Peter, the owner and President of a local moving company, had an issue. New sales were steady and customer retention was good but the company’s bottom line was slowly declining. Month after month. Everyone in the company appeared to be working hard. The team was focused on looking after their customers. So why were profits in decline?

 Discussions with Peter revealed that he had been running his business for twenty years. He had many interests outside the company and had been attempting to step away from day-to-day involvement with the business. Ultimately, we wanted his management team to run the  business.   To this end, six months ago he had promoted Fred into the role of Operations Manager. Fred was Peter’s best driver and a model employee. Peter figured  that if everyone could be like Fred then the company would do well.

In meeting Fred, it was apparent that he cared about the company. His stated focus was on looking after his customers and making sure everyone was happy. While these were noble goals, they were only part of his overall responsibility. The reality was that operations were loose. Specifically, labour force costs were not being well managed. The real issue? Fred was unaware of the impact that he could have on the company’s financial performance.

This wasn’t Fred’s fault though – he was focusing on what he knew and what was important to him. He had never been trained on why it was necessary to keep tight controls on his labour costs and more importantly, how to do so.

This scenario is not unique and happens every day. Regretfully, it can kill a company quickly if it’s not identified and fixed. Fortunately, the missing skills in this case are all teachable skills. Proper coaching together with regular, structured follow up was ultimately the successful solution for Fred and Peter.

Need help with your business? Want to increase performance & your bottom line?  Contact us today:
Email: info@stellaconsolutions.com
Web: www.stellaconsolutions.com
Tel: (613) 263-1010